I completely understand that emergencies happen. I ask that you please try to give me as much advance notice as possible if you think you will not be able to make your appointment. cancellations with less than 24 hour notice wil result in your deposit being forefeited, and a new deposit will need to be made before booking another appointment. cancellations made between 48-72 hours will have the deposit applied to a rescheduled appointment. cancellations before 72 hours will have the deposit refunded.
new clients will need to send a deposit of $60 in order to confirm their appointment time. this deposit will be applied to your total cost of the appointment. information about where to send the deposit will be included when I reach out to book your appointment. your appointment time is NOT confirmed until I have received your deposit!
in general, I do not offer refunds on my work. I always want you to love your hair, and want you to feel comfortable letting me know if you aren't loving something. please let me know within 1 week of your service if any adjustments need to be made, and we will find time to get you back in and make things right.
extensions will be ordered once the hair deposit is sent. after the hair is ordered, refunds will not be allowed. if you choose not to install the hair after it has been ordered, you will be given the hair to keep, and it can be installed at a future time. I spend a couple hours installing your extensions, and you spend the following 8 weeks living with them! proper maintenance will be discussed during your initial appointment, and care directions will be sent after the appointment. I cannot be held liable for any issues that arise from improper maintenance. regular maintenance appointments are manadatory for hair health, and extending past the recommended 6-8 weeks for a reintall may cause damage to your hair. the color of your extensions may change and/or fade over time after initial purchasing. retoning the extensions can be done, when necessary, at an additional cost. extension hair will thin out on the ends as you wear them and may require trims to keep the ends looking full. this will be included in your extension maintenance appointment cost.